Hey there! Whether you’ve got a question, a suggestion, or just want to say hi, we’re all ears. At Heelist, we started small—just a couple of friends who believed in making shopping easier and more personal. Back in the early days, our founder would reply to every single email personally, sometimes even at 2 AM! (We’ve grown a bit since then, but that personal touch? It’s still at the heart of everything we do.)
Honestly, there’s no such thing as a "small" question here. If it matters to you, it matters to us. Here’s how you can reach out:
Prefer typing? Our live chat is up and running during business hours. Look for the little icon in the corner—it’s like texting a friend who happens to know everything about our products.
Here’s the thing: we don’t just sell stuff. We build relationships. That one time a customer suggested a tweak to our checkout process? We implemented it the next week. (And yes, we sent them a thank-you note with a little surprise.) So go ahead—tell us what’s on your mind. Who knows? Your idea might just shape the next big thing at Heelist.
P.S. If you’re reaching out about an order, include your order number—it’ll help us speed things up. But no pressure if you forgot; we’ll still hunt it down for you!
