At Heelist, we prioritize seamless delivery to ensure your carefully selected footwear arrives in perfect condition. Our team processes orders with meticulous attention to detail, from quality checks to secure packaging. Whether you're updating your casual collection or adding timeless classics to your wardrobe, our logistics network is optimized for reliability. Orders are dispatched from our fulfillment centers within 1-2 business days, with transparent communication at every stage.

Processing typically takes 1-2 business days after payment confirmation. Delivery durations vary based on destination and carrier capacity. For most regions, transit ranges between 10-15 business days once shipped. Seasonal peaks or unforeseen circumstances may occasionally extend timelines, but we proactively monitor all shipments and will notify you of significant delays.

We offer the following shipping options:

• Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
• Free Shipping (10-15 Business Days): Applies automatically to orders of $60+ (up to $9,999)

All fees are calculated at checkout based on your cart total and destination.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed territories or regions with import restrictions on footwear. During checkout, our system will verify your address eligibility. For specific country inquiries, contact [email protected] prior to ordering.

Upon shipment, you'll receive a confirmation email with:

• Carrier details and tracking number
• Estimated delivery window
• Links to real-time tracking portals

Track directly through our website's "Order Status" page or the carrier's platform using your 10-digit order ID.

While 98% of deliveries arrive on time, if your package exceeds the estimated timeframe:

1. Check tracking for updates
2. Contact the carrier with your reference number
3. If unresolved after 5 business days, email [email protected] with:
- Order number
- Screenshot of tracking status

We'll initiate trace procedures or discuss replacement options.

International shipments may incur customs fees determined by your local authorities. These are:

• The buyer's responsibility
• Typically calculated based on declared value
• Paid upon delivery or via carrier notifications

We recommend consulting your country's import regulations for footwear categories prior to purchase. Heelist cannot predict or reimburse these charges.